Refund & Return Policy – BigGram.ae

At BigGram, we want you to shop with confidence. If something goes wrong, we’re here to help.

1. Return Period

You can request a return within 7 days of receiving your order.

2. Eligible for Return

We accept returns only if:

• The item is damaged or defective
• You received the wrong product
• The item is unused and in original packaging

3. Not Eligible for Return

We do not accept returns for:

• Change of mind
• Opened or used products
• Items without original packaging
• Clearance or sale items

4. Return Process

To request a return:

• Email us at sales@biggram.ae
• Include your order number
• Attach clear photos of the issue

Our team will review and respond within 24 hours.

5. Refunds

If your return is approved:

• Refund will be processed to your original payment method
• It may take 5–10 business days depending on your bank

6. Shipping Costs

• If the issue is our mistake (damaged/wrong item) → we cover the cost
• If not → return shipping is your responsibility

7. Exchange

We replace items only if they are damaged, defective, or incorrect.

8. Order Cancellation

Orders can be cancelled only before they are shipped.

Once shipped, cancellation is not possible.

9. Important Note

We reserve the right to reject returns that do not meet our policy conditions.

10. Contact Us

For any return or refund request:

Email: sales@biggram.ae

Phone No: +971 50 519 2031
Company: BigGram Trading FZ-LLC
Location: United Arab Emirates